Family Visitation/COVID-19 Updates Learn More

Family Visitation and COVID-19 Updates

Information updated as of October 28, 2020 - 8:30 a.m.

As the Coronavirus/COVID-19 virus continues to have a presence in our community, we are providing updated information from our affiliate organizations St. Luke Health Services, Bishop’s Commons and St. Francis Commons regarding the steps we are taking to keep our residents, staff, and visitors safe, while facilitating visits with our residents within government guidelines.

St. Luke Family of Caring Visitation Status and Guidelines

St. Luke Health Services

Scheduled “Window Visits” are taking place Monday through Friday between 1:30 p.m. and 3:00 p.m. Scheduled In-Person inside Visitation will begin Monday, November 2 ***. Visits can be scheduled by contacting the St. Luke Social Services Department at (315) 342-3166.

Please review the St. Luke Health Services Visitation Safety Plan and Frequently Asked Questions before visiting.

Bishop’s Commons

Scheduled “Window Visits” are taking place Monday through Thursday between 1:00 p.m. and 3:00 p.m. Scheduled In-Person inside visitation will begin Tuesday, November 3 ***. Visits can be scheduled by contacting Bishop’s Commons at (315) 349-0799.

Please review the Bishop’s Commons Visitation Safety Plan and Frequently Asked Questions before visiting.

St. Francis Commons

Scheduled In-Person Outside visits are taking place Tuesday through Thursday between 1:00 p.m. and 3:00 p.m. Scheduled, inside, in-person visitation will begin on Tuesday, November 3 ***. Visits can be scheduled by contacting St. Francis Commons at (315) 326-0870.

Please review the St. Francis Commons Visitation Safety Plan and Frequently Asked Questions before visiting.

*** The guidelines provided by the New York State Department of Health (NYS DOH) allow for limited in-person visits for nursing home and assisted living/adult home residents where there has been at least 14 days from the last resident or staff testing positive for COVID-19.

What Visitors Should Know

  • As per a Department of Health directive: Currently COVID-19 positive residents, residents with COVID-19 signs or symptoms, and residents in a 14-day quarantine or observation period are not eligible for visits.
  • All visitors, with exception to end-of-life, compassionate care and enriched housing/assisted living facility visitors must present a verified negative COVID-19 test result dated within seven (7) days of their scheduled visit. The date of the test collection must also be within seven (7) days of their scheduled visit. Find a testing site near you.
  • All visitors will be screened for symptoms of COVID-19 which includes a temperature check at the start of the visit.
  • Visitors must wear a surgical face mask at all times during the visit.
  • Visitors must practice social distancing, keeping 6 feet apart from residents at all times.
  • Visitors must practice frequent hand hygiene, either by washing with soap and water for at least 20 seconds (recommended) or the use of a hand sanitizer that contains at least 60% alcohol. We will make hand-sanitizer readily available for all visitors.
  • Visitors under the age of 18 must be accompanied by an adult 18 years of age or older.
  • For residents who are bed-bound, limited visitation may be permitted in the resident’s room and not any other community areas, with visitors adhering to the same policies as outlined above.
  • Visitors who fail to comply with the visitation policies will be asked to leave the St. Luke campus.

Please note, COVID-19 tests are only required for skilled nursing/nursing home facility visitors. Assisted living/Enriched Housing facility visitors are not required to have a COVID-19 test for visiting.


 Precautions in effect across our healthcare campus. We conduct weekly diagnostic testing of all staff on our healthcare campus and we continue to screen everyone who enters a residence and any staff member who displays symptoms or is suspected will not be allowed to report to work, will be referred to their primary care provider, and the Oswego County Health Department will be notified.

We are in regular contact with the New York State and Oswego County Health Departments, and are following guidelines from the Health Departments and Centers for Disease and Prevention (CDC). We are taking every step as recommended by authorities to respond to this pandemic. Our continuing active measures across all of our affiliate organizations include; 

  • We strictly enforce Federal and State directives prohibiting all non-medically necessary visitors from entering any residence on our healthcare campus.
  • We continue our daily health screenings of all staff as they enter a residence, before they are allowed to report to their work assignment. 
  • Staff are using all required precautionary measures and personal protective equipment (PPE) when entering a resident room and throughout each building.
  • If they leaving their room, residents wear a facemask if medically able and perform hand hygiene, limit their movement in the facility, and use social distancing (at least 6 feet away from others).
  • All residents are at a minimum screened daily by our Care team for signs and symptoms of a respiratory illness.
  • Following the CDC and NYSDOH guidelines, our staff will implement appropriate isolation procedures and use all protective measures for any resident if they were to develop a new onset of respiratory symptoms.
  • We continue our extensive cleaning and hygiene measures in all of our facilities.

Status Updates

October 2020

Weekly Status Update for our Healthcare Campus (October 23)

Based on mandatory testing that continues across our healthcare campus, there have been no new employees testing positive for COVID-19 on our healthcare campus this week. Based on the results of precautionary testing for all St. Luke and Bishop’s Commons residents there have been no new residents testing positive. Another round of precautionary resident testing will conclude today at St. Luke.

Window Visits Resume Today at Bishop's Commons (October 19)

We will resume scheduled family window visits today at Bishop's Commons. To make arrangements please call Bishop's Commons at 315-349-0799.

Weekly Status Update for our Healthcare Campus (October 16)

Based on mandatory testing that continues across our healthcare campus, there has been one new employee at Bishop’s Commons and two new employees at St. Luke Health Services testing positive for COVID-19 reported this week. All three employees had limited contact with residents in their respective facilities and are quarantining at home. Residents and other employees who may have direct contact with these individuals are being monitored by our Employee Health/Infection Control teams. No additional residents have tested positive on our healthcare campus. Based on a Federal directive all St. Luke residents will be retested beginning today. 

Scheduled, Limited In-Person Indoor Visits at St. Luke Now Paused. As a result of the positive test results in the St. Luke staff members, in-person family visits initially scheduled to start next week at St. Luke will not begin at this time. St. Luke will continue with scheduled “window visits” for families and residents.

St. Luke Health Services To Resume Limited Visits on Wednesday, October 21

Beginning Wednesday, October 21 we will resume scheduled in-person family visits at St. Luke Health Services. To schedule an outside window visit or limited in-person indoor visit, please contact our Social Services Department at 315-342-3166. The revised guidelines for participating in a scheduled visit at St. Luke are available here. The New York State Department of Health now requires all in-person visitors to nursing homes to provide documentation that you have tested negative for COVID-19 within the last 7 days prior to your visit. To locate a COVID-19 testing site near you, please use this testing site locator. In the event a positive test result is discovered at St. Luke, visitation will be paused based on the New York State Department of Health guidelines.

Weekly Status Update for our Healthcare Campus (October 9)

With the exception noted yesterday, based on diagnostic testing of all staff on our healthcare campus we can report that no additional staff tested positive for the COVID-19 virus, and likewise, no additional residents have tested positive. To date, a cumulative number of those who have tested positive for COVID-19 on our healthcare campus includes 1 resident and 5 staff at St. Luke Health Services; 4 residents and 4 staff at Bishop’s Commons; and 2 staff at St. Francis Commons.

Employee Tests Positive for COVID-19 on our Healthcare Campus (October 8)

We were informed today that one additional staff member at Bishop’s Commons tested positive for the virus. The employee testing positive has not worked at Bishop’s Commons since early last week and is quarantining at home. Results of the diagnostic test we administered to all of our residents last week have all been returned and there are no additional positive tests reported. All infection control practices remain in place and we continue to work with our State and local Health Departments. 

Additional Positive COVID-19 Test Reported on our Healthcare Campus (October 4)

Since our update Friday afternoon, we have learned that one more resident at Bishop’s Commons had tested positive for the virus, which now brings the total testing positive to four residents. We have now received all of our resident test results from last week. Two of the Bishop’s Commons residents testing positive remain hospitalized and two are now being cared for in a pre-established, dedicated isolation area within our residence. We will continue with all our infection control practices that have been in place including a protective quarantine of our residents in their apartment homes. We are working closely with our State and local Health Departments and are following their recommendations. 

Weekly Status Update for our Healthcare Campus (October 2)

With the exceptions noted yesterday, diagnostic testing of all staff on our healthcare campus and our resident testing at St. Luke and Bishop's Commons this past week, we can report that no additional staff tested positive for the COVID-19 virus, and likewise, no additional residents have tested positive. To date, a cumulative number of those who have tested positive for COVID-19 on our healthcare campus includes 1 resident and 5 staff at St. Luke Health Services; 3 residents and 3 staff at Bishop’s Commons; and 2 staff at St. Francis Commons.

Additional Positive COVID-19 Tests Reported on our Healthcare Campus (October 1)

Based on our mandatory testing continuing across our healthcare campus we learned that a staff member at St. Luke Health Services, one staff member and two additional residents at Bishop’s Commons (for a total of three) have tested positive for COVID-19. Both the St. Luke and Bishop’s Commons staff members, and the Bishop’s Commons residents were asymptomatic. Both staff are now in isolation at their homes and will not return to work for at least fourteen days, if the illness is resolved. We are now putting protective isolation measures in place for any residents who we believe to have had contact with the St. Luke employee, and these residents are being closely monitored by our medical staff. As per a federal directive, all St. Luke residents will be tested for the virus this afternoon.

As a precautionary measure in response to a positive test result in a Bishop’s Commons resident earlier in the week, all Bishop’s Commons residents were tested. We are working closely with our State and local Departments of Health throughout this pandemic and are following their recommendations. To date, a cumulative number of those who have tested positive for COVID-19 on our healthcare campus includes 1 resident and 5 staff at St. Luke Health Services; 3 residents and 3 staff at Bishop’s Commons; and 2 staff at St. Francis Commons.

September 2020

Positive COVID-19 Test Reported In A Bishop's Commons Resident (September 29)

Based on a diagnostic test we learned that one resident at Bishop’s Commons has tested positive for COVID-19. The Bishop’s Commons resident who was asymptomatic, is currently being treated at a hospital. Currently, there are no other residents or staff on our healthcare campus who have tested positive for the virus. We have put protective isolation measures in place for those residents at Bishop’s Commons who we believe to have had contact with this resident, and these residents are being closely monitored by our medical staff. All residents and staff at Bishop’s Commons are being tested for the virus. We have provided the community with an update which includes information on mitigating actions implemented to prevent or reduce the risk of transmission. As a result of this positive test in the Bishop's Commons resident, New York State Department of Health regulations require that in-person family visitation at Bishop's Commons be suspended until further notice.

Weekly Status Update for our Healthcare Campus (September 25)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. St. Francis Commons has update their outside in-person Safety Visitation Plan. We encourage families to review this updated plan before scheduling outside visits.

St. Luke Health Services To Resume Outside Window Visits on Monday, September 28

Beginning Monday, September 28 we will resume our scheduled window visits at St. Luke Health Services. To schedule a window visit, please contact our Social Services Department at 315-342-3166. To review the guidelines for participating in a scheduled window visit at St. Luke, please review our guidelines here.

Bishop's Commons Resumes Limited Outside Visitation (September 22)

Bishop's Commons will resume scheduled, outside in-person visits today, September 22. All outside visits MUST be scheduled in advance - there will be no exceptions. All visitors will be required to adhere to a Revised Safety Plan that reflects New York State Department of Health directives to help ensure the safety of all residents, staff and visitors.  

Status Update for our Healthcare Campus (September 18)

Mandatory diagnostic testing of all staff continued this past week and there were no positive test results reported. Likewise, precautionary testing of all residents at both St. Francis Commons and St. Luke Health Services last week found no positive test results in any of our residents. Since this pandemic began impacting us in March, a total of 4 St. Luke Health Services,  2 St. Francis Common’s and 2 Bishop’s Commons employees, all of whom were asymptomatic, had tested positive, has had one St. Luke resident, who subsequently tested negative. For St. Luke Health Services families, we are updating our guidelines for visitation to reflect the Department of Health’s most recent directives, and will be sharing these with you in the coming week.

Status Update for our Healthcare Campus (September 11)

Based on the most recently available results for mandatory weekly diagnostic testing of staff on our healthcare campus, we have learned that two staff members, one at St. Francis Commons and one at St. Luke Health Services have tested positive for COVID-19. Currently, there are no residents or other staff on our healthcare campus who tested positive for the virus. Both staff members were asymptomatic and are now in isolation at their homes. The source of the infection has not been confirmed at this time, but is believed to have originated in the community. We are working closely with our State and local Health Departments and continue to follow their guidelines and recommendations. As a result of these positive tests in our St. Francis employee, New York State Department of Health regulations require that outside family visitation at St. Francis Commons again be suspended until further notice. 

St. Francis Commons Resumes Limited Outdoor Visits

St. Francis Commons will resume in-person outside visits today (9/10), in accordance with their Outside Visitation Safety Plan. All outside visits MUST be scheduled in advance - there will be no exceptions. The protocols detailed in the Safety Plan reflect New York State Department of Health directives and will be enforced to ensure the safety of all residents, staff and visitors at St. Francis. Outside visits can continue as long as there are no new confirmed staff or resident cases of COVID-19 in the last fourteen (14) days. 

Status Update for our Healthcare Campus (September 3)

New Federal directives from the Centers for Medicare and Medicaid Services (CMS) now require that all nursing homes/long-term care facilities across the country test all residents for the COVID-19 virus whenever there is any reported positive test result in a staff member or resident. A copy of this directive (Ref: QSO-20-38-NH) can be found here. Accordingly, to comply with this new government directive and based on the two St. Luke staff who tested positive earlier this week, we began a round of testing for all our St. Luke Health Services residents today. As of this date there are no residents on our healthcare campus displaying symptoms of the virus. Mandatory weekly diagnostic testing for all employees’ at all three facilities will continue.

Status Update for our Healthcare Campus (September 2)

Testing results recently made available to us found a contracted agency service worker who had minimum contact with residents at Bishop’s Commons returned a positive test result for the COVID-19 virus. Currently, there are no residents on our healthcare campus who have tested positive for the virus. Out of an abundance of caution, the very few Bishop’s Commons residents who may have had contact with this individual are now receiving protective isolation measures, and are being closely monitored by our medical staff. Employees at Bishop’s Commons who may have had contact with this individual are being monitored by our Employee Health/Infection Control team. In response, we continue to work closely with our State and local Departments of Health and are following their recommendations.  

Status Update for our Healthcare Campus (September 1)

Based on the most recently available results for mandatory weekly diagnostic testing of staff on our healthcare campus, we have learned that two staff members at St. Luke Health Services have tested positive for COVID-19. Currently, there are no residents or other staff on our healthcare campus who tested positive for the virus. Both staff members were asymptomatic and are now in isolation at their homes. The source of the infection has not been confirmed at this time, but is believed to have originated in the community. We are working closely with our State and local Health Departments and continue to follow their guidelines and recommendations. As a result of these positive tests in our St. Luke employees, New York State Department of Health regulations require that outside family visitation at St. Luke Health Services be suspended until further notice.  

August 2020

Weekly Status Update for our Healthcare Campus (August 28)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

Weekly Status Update for our Healthcare Campus (August 21)

Based on mandatory diagnostic testing this week of all staff on our healthcare campus, we have learned that one staff member at Bishop's Commons has tested positive for COVID-19. Currently, there are no residents or other staff on our healthcare campus who have tested positive for the virus. We are working closely with our State and local Health Departments and continue to follow their guidelines and recommendations. As a result of this positive test in the Bishop's Commons employee, New York State Department of Health regulations require that in-person family visitation at Bishop's Commons be suspended until further notice. The limited, scheduled outdoor family visits now underway at St. Luke Health Services will continue. 

Weekly Status Update for our Healthcare Campus (August 14)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

Weekly Status Update for our Healthcare Campus (August 7)

 Based on the weekly mandatory diagnostic testing of all staff underway across our healthcare campus, we have learned that one staff member at St. Francis Commons has tested positive for COVID-19. Currently, there are no residents or other staff on our healthcare campus who have tested positive for the virus. We are working closely with our State and local Health Departments and continue to follow their guidelines and recommendations. We have provided the community with an update which includes information on mitigating actions implemented to prevent or reduce the risk of transmission. As a result of this positive test in the St. Francis Commons employee, New York State Department of Health regulations require that in-person family visitation at St. Francis Commons be suspended until further notice. The limited, scheduled outdoor family visits now underway at St. Luke Health Services and Bishop’s Commons will continue. 

July 2020

Weekly Status Update for our Healthcare Campus (July 31)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

Weekly Status Update for our Healthcare Campus (July 24)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

Bishop's Commons Limited Visitation Outside Safety Plan

Bishop's Commons has developed an Outside Visitation Safety Plan that is required for the resumption of in-person visits beginning on July 21 at the Bishop's Commons residence. All outside visits MUST be scheduled in advance - there will be no exceptions. The protocols detailed in the Safety Plan reflect New York State Department of Health directives and will be enforced to ensure the safety of all residents, staff and visitors.   

Weekly Status Update for our Healthcare Campus (July 17)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

St. Francis Commons Limited Visitation Outside Safety Plan

St. Francis Commons has developed an Outside Visitation Safety Plan that is required for the resumption of in-person visits beginning on July 21 at the St. Francis Commons residence. All outside visits MUST be scheduled in advance - there will be no exceptions. The protocols detailed in the Safety Plan reflect New York State Department of Health directives and will be enforced to ensure the safety of all residents, staff and visitors at St. Francis.    

St. Luke Health Services Limited Visitation Outside Safety Plan

St. Luke Health Services has developed an Outside Visitation Safety Plan that is required for the resumption of in-person visits beginning on July 15 at the St. Luke facility. All outside visits MUST be scheduled in advance - there will be no exceptions. The protocols detailed in the Safety Plan reflect New York State Department of Health directives and will be enforced to ensure the safety of all residents, staff and visitors at St. Luke.    

NYS State Department of Health Announces Limited Visitation Can Resume at Nursing Homes/Long Term Care Facilities Beginning July 15

This afternoon, Friday July 10, DOH announced limited visitation may resume as early as July 15 as long as each provider meets criteria outlined by the Department of Health. Our affiliates are now working to complete the necessary preparations. We will be communicating with residents, families and staff in the coming days to appraise them of the strict DOH requirements and expectations related to the resumption of visits that will include a limitation on the number of visitors at one time at each residence, specific health attestations and precautionary measures all visitors will be required to follow, and other logistics. Your patience is appreciated as we work to ensure all DOH requirements are in place before the resumption of visits.   

Weekly Status Update for our Healthcare Campus (July 10)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

Weekly Status Update for our Healthcare Campus (July 3)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week we can report that no staff tested positive for the COVID-19 virus, and likewise, no residents tested positive. 

June 2020

Weekly Status Update for our Healthcare Campus (June 26)

Based on mandatory diagnostic testing of all staff on our healthcare campus this past week we can report that no staff tested positive for the COVID-19 virus. Likewise, no resident on our healthcare campus tested positive.

Weekly Status Update for our Healthcare Campus (June 19)

As a result of mandatory diagnostic testing of staff on our healthcare campus this past week, we can report that none of our three-hundred and sixty staff tested positive for the virus. Likewise, there were no positive test results for any of our residents on our healthcare campus.

Weekly Status Update for our Healthcare Campus (June 12)

As a result of mandatory diagnostic testing of all staff on our healthcare campus this past week, we can report that there were no staff who tested positive for the virus. Likewise, there were no positive test results in any of our residents across our healthcare campus.

Weekly Status Update for our Healthcare Campus (June 5) 

Mandatory bi-weekly diagnostic testing of all of our staff continues across our healthcare campus with no additional positive test results among our residents or staff. 

May 2020

Additional Confirmed Case of COVID-19 On Our Healthcare Campus (May 30)

Based on the mandatory bi-weekly diagnostic testing of all staff now underway across our healthcare campus, we have learned that one additional staff member at St. Luke Health Services has tested positive for COVID-19. Adding to the first positive test by a St. Luke staff member that we reported on May 11, this brings the total number of staff testing positive thus far to two. 

Diagnostic Testing Of Residents On Our Healthcare Campus (May 25)

We believe that the best way to continue to protect our residents and staff on our healthcare campus during this pandemic is through testing. The New York State Department of Health has been performing diagnostic tests for residents and on Friday, May 22 we welcomed them onto our healthcare campus where they performed tests for all of our residents at each facility. Based on these test results, one resident at St. Luke Health Services who was asymptomatic tested positive for the virus. No other residents at our three facilities returned a positive test result. The St. Luke resident who tested positive was sent to the hospital for treatment where they remain. A subsequent test of this resident was negative. Out an abundance of caution, a limited number of St. Luke residents suspected of having had contact with that individual were placed on appropriate isolation procedures with all necessary protective measures, and we closely monitor the health of each resident for any signs of a respiratory illness.

Diagnostic Testing Of Staff On Our Healthcare Campus (May 13)

Pursuant to an Executive Order that all nursing home and adult care facility personnel in the State are required to undergo diagnostic testing for the COVID-19 virus, staff at St. Luke Health Services, St. Francis Commons and Bishop’s Commons began testing staff on Wednesday May 13

First Confirmed Case of COVID-19 On Our Healthcare Campus Reported (May 11)

The first confirmed case of COVID-19 has been reported on our healthcare campus. An employee at St. Luke Health Services has tested positive for the virus. We have shared this information with residents, families and our community. Details are available here.

 

April 2020

March 2020

No Visitors Allowed In Our Residences

On March 13, New York State suspended all non-medically necessary visits to nursing homes and adult care facilities until further notice. In response, St. Luke Health Services, Bishop’s Commons and St. Francis Commons began enforcing a NO VISITOR POLICY across our healthcare campus. No visitors can enter any of our three facilities unless medically necessary, and those individuals that must enter, including our staff, must complete a health screening. We will make limited exceptions only for those residents who are actively at end of life, provided family members complete our screening process.

Adult Day Health Care Programs Closed 

The New York State Department of Health ordered all Adult Day Health Care Program Services to suspend their operations statewide. Accordingly, St. Luke's Adult Day Health Care Program has closed until further notice. We continue to offer supportive services to our ADHC registrants in their home-setting as we are able.

Keeping Residents and Families Connected

We are helping families stay in contact with residents using telephone, or via remote access/video chats using Skype or Face Time. We thank all of our families who have used this form of communication to stay in touch. To make arrangements for a telephone or video chat, please contact us and ask to speak with the Activities Department at the respective facility. To protect our residents and staff, each residence is facilitating safe "window visits" between residents and families. To make arrangements, please contact the respective residence. We also have a team in place to answer any questions families may have when contacting us by phone.

Active Measures to Protect Residents and Staff

Our dedicated and caring staff are working together to ensure the health and safety of our residents. We are in regular contact with, and are following guidelines from the Centers for Disease Control and Prevention (CDC); the New York State and Oswego County Health Departments, and other local support agencies. Out of an abundance of caution, we have implemented many safety measures in a heightened effort to keep our residents and staff safe, which include:

  • We carefully monitor the health and well-being of our residents daily.
  • We are enforcing social distancing practices in all settings.
  • Staff are using personal protective measures including the wearing of protective masks when near a resident or other staff member.
  • All staff complete daily health screenings at the beginning of their shifts. 
  • We use enhanced and thorough disinfection processes at all facilities.
  • We continue with staff education that reinforces our strict infection control practices.

Thank you for joining us in placing the care and safety of our residents first and foremost as we move forward together during this challenging time.